Frequently Asked Questions

Where do you deliver?

We deliver countrywide across South Africa! Whether you're in Joburg, Cape Town, Durban, or somewhere in between, we've got you covered.

How long will my order take to arrive?

Our usual delivery time is 8–11 business days.

Please keep in mind that delivery times can occasionally vary due to courier delays, peak periods, public holidays or circumstances outside our control.

We'll always do our best to get your order to you as quickly as possible.

Do you offer nationwide delivery?

Ja, absolutely! 🇿🇦

Bietjie Birdie delivers countrywide, so you can shop from wherever you are in South Africa.

Is it safe to pay online?

Absolutely! Your payment security is important to us.

We use Yoko, a trusted and secure payment gateway, to process online payments. Your payment details are handled securely through the payment provider.

So you can shop with peace of mind and focus on the important stuff — getting your next birdie.

What payment methods do you accept?

We accept online payments through our secure Yoko payment gateway, making checkout quick, easy and secure.

Will I receive confirmation of my order?

Yes! Once your order has been successfully placed, you'll receive an order confirmation with your purchase details.

We'll keep you updated as your order makes its way to you.

Can I track my order?

Where tracking is available, we'll provide you with the relevant tracking information once your order has been dispatched.

Can I cancel or change my order?

If you need to make a change to your order, please contact us as soon as possible after placing it.

Once your order has entered processing or has been dispatched, we may no longer be able to make changes or cancellations.

Do you accept returns or exchanges?

We want you to be happy with your Bietjie Birdie goodies. If there's a problem with your order, please get in touch with us and we'll do our best to help.

For full details on returns, exchanges and refunds, please refer to our Returns & Refunds Policy.